Help with BrokerPlus, on the web and on your phone.

Contact us#

Email support@getbrokerplus.ca. Tell us the email address you sign in with and what happened, and include a screenshot if you have one.

BrokerPlus Technologies Inc. is based in Canada. For privacy questions, see the Privacy Policy.

Signing in to the app#

The BrokerPlus app uses the same email and password you use on the BrokerPlus web platform. Accounts are not created in the app. If your account has two-factor sign-in turned on, the app asks for your code after your password.

Forgot your password? Tap Forgot Your Password on the sign-in screen, or reset it on the web, then sign in to the app with the new password.

No access yet#

If the app says your account does not have access to BrokerPlus mobile yet, the app has not been turned on for your account. Your brokerage or your BrokerPlus contact can tell you when it will be, or email us and we will check.

Calls and texts#

Calls and texts go out from the BrokerPlus number set up for you on the web, so clients see your business line and not your personal number. The app asks for microphone access the first time you make or answer a call. It uses the microphone only during a call.

If a feature shows a setup message, finish that step on the BrokerPlus web platform: choose a number to call and text, or connect an email inbox to send email.

Notifications#

The app can notify you about new texts and emails, missed calls and incoming calls. Choose which ones you get in the app under your account, or turn them off in the iPhone Settings app.

Your data and your account#

Signing out of the app removes your session from the phone and stops notifications for your account on that phone. Your calls, texts and emails stay in your BrokerPlus account on the web.

To request a copy of your data, or to close your BrokerPlus account and have its data deleted, email support@getbrokerplus.ca. The Privacy Policy explains what we keep and for how long.